Marine Terrace

Fabulous location, nice and close to the high street. The view is simply stunning of the river, very tranquil. The house is decorated to a high standard and fabulously quirky. There is just the one room in the loft that requires attention. We also found the owner to be responsive and helpful. Overall I would highly recommend this property.

After reading a couple of poor reviews about the property since I booked it, I was apprehensive and a little worried about what I had booked. I emailed the owner to ask about the negative reviews and he was very quick to come back to me with explanations and reassurances. The location of the house was perfect for a stay in Shrewsbury, picturesque setting on the riverbank. Within minutes you are in the centre of Shrewsbury with the wonderful array of independent shops, bars, restaurants and coffee shops. The house itself was spotlessly clean with good quality bedding and towels. The bedrooms are all very roomy, the beds comfortable, we all had a great sleep each night. It is peaceful with no noise at night. The kitchen was well stocked with everything you would need to for preparing a meal, if you wished. All cleaning, washing up products were provided. We used the Hot Tub, the area created is lovely, private and perfect for sitting out in at night. Whilst we were there I contacted the owner Andrew with a small issue with the Hot Tub, he was quick to respond and sorted the matter straight away. We would definitely book this house again.

We loved the view, location and comfortable bedrooms. The shared spaces were good but we felt that some of the rugs and surfaces needed a deep clean. There was some tea and coffee, thank you, but a pint of milk would have been welcome. There were no dishwasher tablets, no cloth to wipe surfaces or clean dishes. We purchased the latter but dishwasher tablets were a bit costly so didn't use it. With these tweaks, this could easily be five stars.

I am very upset that you do not check your properties. This property's pictures of their out door space is incorrect. The hot tub area is much smaller than in pictures, it had a cover on that was ripped to bits, it was all grotty outside so we didn't use it. The upstairs patio area looked awful too and was locked so we couldn't get out any way. The down stairs shower room had the towel rail hanging off the wall, the lock didn't work so we had a person locked in there for a while. Locks on an upstairs room was loose. The frying pans and oven tray should have been thrown away they were disgusting and rusty. It was quoted to have TV's in all the bedrooms, but we didn't have controls in most of the rooms. These are just a few things it was not up to standard at all !

Marine Terrace AVOID Andrew the owner does not deserve your custom and Sykes customer service SHOCKING! The house is in desperate need of maintenance and upgrade. The pictures need to be updated as the property is run down! If you book this property, be prepared for electrical faults, dirt and rubbish. Oh and to top it off, you won't be able to use the hot tub! Health and Safety Hazard We reported a health and safety hazard upon arrival Andrew was informed, and Sykes. Andrew did not accept any responsibility, and made laughable excuses and refused to resolve issue, despite numerous attempts to notify Sykes and Andrew on how unsafe we felt in the property. There was water leaking via live electrical light fitting directly above the dinning table. Andrew admitted that there had been a leak on multiple occasions previous, but unable to find the source. However, when disputed with Sykes, Andrew blamed it on 'misuse' of shower, which is ironic considering the bathroom was not above the kitchen, is was a leak from the flat roof! It was a historical issue, and evident that there had been no attempt to fix. So if you do have an upcoming stay, expect to experience the same issue. We reported the issue to Sykes as an urgent case, but we were not contacted until the following day, considering there was an electrical fault, posing a risk to guest safety, it was unacceptable. When attempt was made for compensation for the terrible experience, Sykes allowed Andrew to lie and dismissed all our claims. Not what you would expect from a company such as Sykes! Rhys the customer service advisor was rude and dismissive. We were informed prior to arrival that the hot tub cover had broken in the snow it had snowed the day we arrived. However, we were assured that it was in full working order. The cover had visible signs that is had been broken for some time with tatty duck tape. As the cover was broken, the heat escaped from the hot tub after first use, so we were unable to use for the rest of the stay. The patio door was faulty and very difficult to open, a big inconvenience. The cleanliness of the property was unacceptable. There was rubbish under the sofas and bed and dust and peeling paint. The location was great, but unloading was a massive inconvenience as loading bay still far from the property. I strongly advise you not to book this property! You will be left disappointed, and if you do try and complain, you will be silence and dismissed. You have been warned!

Wonderful house in excellent location. We went as a group of friends and the house was perfect, we could walk along the river to the park or straight into town all very close. House is decorated to a high standard with everything you would need and the hot tub is a bonus! Perfect for a weekend of relaxing with a family or friends.

We had a wonderful stay at Marine Terrace. Would definitely love to stay at the house again. We had trouble working out how to heat the hot tub but the host came to sort it out very quickly! No issues, it was a lovely stay with a fantastic view.

Good size accommodation and bedroom size for 8 of us. A great location for walking into town for the shops, bars and restaurants. The house was well presented and clean and had all the facilities we wanted. We met the owner who was very friendly and accommodating. The only negative was the WiFi packed up when 8 people tried to log onto it, otherwise a very enjoyable stay and would certainly recommend the property to others.

Had a lovely Stay. Was a shame that we had a leak over the Dining Room table. Which we should of been inform off prior to our vist. I text the owner who replied that thinks it the up stairs shower room. But we would like to tell him via this feedback that it's the outside Terrace by the door were water collecks when it rain.Other than that its ideal were it is close to River and Shops. The unloading and loading was a bit of a pain as people park there During the Day. Would stay there again.

Attention needed to outside area. 2nd floor outside seating area in need of a good clean, lots of long standing cobwebs & plant debris around. Hot tub area , again in need of good clean. Unable to use hot tub as very difficult to remove cover, no handles, very heavy plus in poor repair. Otherwise, the internal house facilities were excellent. House in a beautiful setting & close to all amenities. Be nice to have clearer instructions on using cooker & hobs . Would definately recommend it to others , was perfect for our 40th reunion of nurse training .

The house was beautifully dressed and extremely comfortable. The accommodation was very close to all amenities and lovely to step out of the front door and be on the river path within metres. Clear information was provided about the accommodation prior to arrival and advice on local restaurants too. Would highly recommend a stay here.

Great location, nice views of the river and close to town to access amenities. Shrewsbury is a lovely quaint town. Hot tub great and house very nice. Would definitely recommend and consider returning in the future

This was our second stay at Marine Terrace through Sykes. Prompt, good service from beginning to end.

Wonderful situation so close to all attractions good food and pubs!

The location of the house was fantastic so close to some great spots in Shrewsbury and in a beautiful setting along the river. The rooms were all fantastically done and comfortable and cosy, with plenty of space and bathrooms to share. The only slight downside was that the lounge area itself, tagged on to the kitchen, is not overly comfy if everyone is sat down there.

Lovely cottage, superb central location for both the town centre pubs and restaurants and for the Quarry park that was so nice to walk our dog in. Andrew the host was very helpful when we had an issue with the hot tub our fault nothing wrong with it!! All in all we had a great time in Shrewsbury and would recommend both it and the cottage to our friends. Graham

This is a huge lovely cottage and we really enjoyed our stay and would go back again definitely . The only down side of the hole stay was the beds are not very comfortable but apart from that we loved it and the owners were so helpful.

The cottage was lovely but we were missing a towel and a sheet for the sofa bed. It also would've been useful to have soap in the bathrooms some of the group mentioned this. Also after most of us consulting the hot tub manual we could NOT get it to bubble! It was hot but the Jets would not come on which actually defeated the idea of having a hot tub. I was asked by the group to contact someone for advice. It was very difficult to find a contact number. There didn't appear to be a phone number easily to hand. I did look through my emails and rang one number but couldn't get through so then I sent an email via a link. Again I didn't receive a reply, hence no proper hot tub use. So please could you tell me who and how we contacted someone when we were actually at the house itself. The house was indeed lovely and in a very convenient and pretty part of town. The kitchen was well equipped.

The property itself was ideal for our purpose, spacious and ideal location, we ... The property itself was ideal for our purpose, spacious and ideal location, we were disappointed that we could not use the facilities as described, the hot tub had been moved to a small area at the back of the property, the temperature was very hot and we were unable to turn it down, there was dirty scum on the bubbles that made it feel unhygienic, the patio doors to the terrace were locked with no key available for access, I messaged the owner who said it wasn't safe to use the terrace as he had removed the fence and that the hot tub was OK to use but we could clean it if we didn't like the dirt, I don't think the terrace or hot tub should be advertised if they are not available for use

Hot tub now downstairs so there's no area for sitting out now. we weren't informed before we got there!. 1No music as advertised. 2Couldn't listen to any radio channels or watch TV downstairs without the programs distorting. 3Not enough kitchen utensils to prepare a meal. 4Half of the toaster not working. 5Induction hob cut off during cooking a meal so we had to get a takeaway and throw away half cooked meal! To be fair Andrew did respond very quickly to attempt to put matters right. He called the next day when we were out and brought new utensils. He said there was nothing wrong with the toaster there still is! He said there was nothing wrong with the TV there is! He explained that if you get any oil on the hob it shuts down with the over heat symbol! True it does, but would have been nice to have been told that before and not AFTER the event. He didn't know what had happened to all the music files but they had indeed gone! I also had to repair a downlighter in the dining room that was fizzing and crackling corrosion in the bulb holder and also repair the window catchlock in the bathroom so that it couldn't be opened from outside Andrew said who is going to be outside there trying to get in the property! Doh, a burglar perhaps? I didn't like his attitude when i spoke to him after he had been, he suggested these things hadn't happened! I had to say to him I'm NOT making these things up and i'm NOT lying! Apart from that we had a wonderful family holiday and the property is in an ideal situation for seeing the sights of Shrewsbury on foot. No free car parking is a major issue though. Costs a lot to park 3 cars for a week!

Got to the house the hot tub worked for 15 mins then broke. The hot tub is not In the space it says it is on the web site and the pictures are wrong. on the first floor there is a outdoor area that was locked with no key so we could not use it. The owner came out but could not fix the hot tub as it was the electrics he thinks. No one came out to fix it The hole time we stayed there. We stayed in this house because it had a hot tub and it was for a hen weekend.so our weekend was a total letdown as the hen just wanted a relaxing weekend away with a hot tub. We are having to go down the legal root as we want to claim back some of the cost and the owner doesn't want to pay out any more than 13 each for apologies there was 7 of us there think that's shocking.

Owners were very helpful. Location was excellent.

Fabulous home for the weekend. Perfect location the best restaurants and shops just around the corner. Wonderful responsive owner, really helpful. Sykes Cottages great! I have already recommended Sykes to many friends! Will definitley use Sykes again. Thank you team!

The property was lovely, beautiful location! However it was ruined by the neighbours complaining about the noise despite use refraining from using the hot tub and kept the window's and doors locked , the last straw came after being stopped in the street going for lunch for the neighbour to moan at us again , it ruined the weekend , we felt we couldn't stay another night so left early sunday morning.

Photos and discription was met with ease . Everything you need was at hand . Property situation to the town Center is spot on . In all a very good experance for us all .

Lovely house and ideal for our old girls reunion. NCP car park only 4 per day St Julians Friars and relatively close. Planning issues, particularly over the siting of the hot tub, have closed all access to the rear of the property. Is a hot tub such a crowd pleaser? The excellent small shops accessible across the nearby pedestrian bridge were a great asset to us. Large, modern kitchen with everything we needed, apart from a bread knife and egg cups. Comfortable beds and clean bathrooms shower rooms. A quiet location. Quick and easy access onto one of the main shopping streets Wyle Cop of the town.

Lovely place ideal location to the town. Very nice decor and bedrooms views of the river. All communication was excellent from the owner and Sykes during booking and paying deposits etc to our arrival there. Would definitely book this property again and would recommend it.

Location, facilities, everything was spot on, really sociable house which was well equipped. Would recommend and return.

Fantastic home, well decorated and comfortable. Very clean and owner beyond helpful.

Absoulety gorgeous house with amazing views. We stayed here for 3 nights and it was amazing. Everything you need for a weekend stay. 4 lovely bedrooms with ample space and well decorated. Tv in each room. Bathrooms clean and shower fab. Did not use hot tube. Lounge room perfect for family get together

Owner Andrew was so helpful whilst there. Replied to all our queries during our stay.. Accommodation was beautiful and well designed with luxury furniture throughout. The 2 Bathrooms both with showers only were modern and immaculate. Beautiful equipped kitchen. We loved having the Netflix tv option too. We loved our stay here and would definitely return. Tip Its actually much cheaper to park on town car park at the rear of property & not use the the NCP or permit parking option.

Loved the house, location and hot tub! A great family gathering!

Great location, very central to everything but also very quiet and beautiful views, lovely house would stay again.

The property was amazing, the decoration was brilliant, each bedroom decorated differently. Location was perfect!

Really nice house in a great location, with a great view of the river.

Perfect location, easy walk into town and lovely river walks. The house is very well equipped and laid out. Beautifully decorated. We were a family of 7 from all over the country who meet up annually. The house was perfect for our needs. Well equipped kitchen, lots of space in 2 living rooms and ample room round the dining table. Very comfortable beds with nice linen and fluffy towels. Hopefully we will be able to return again next year.

Stayed here last week for a 50th birthday week. House is fabulous open plan living downstairs so great for parties. Showers are enormous but quite slippy so would advise taking a rubber mat if you have older guests with you. Hot tub is great but neighbours are quite twitchy about it and we had a note through the door after 1 hour when only 1 person had been in it!! Location is fab with great restaurants within 1 minute the cornhouse and lion and pheasant. Overall a great rental tastefully decorated throughout with everything u need apart from a potato peeler ! Well worth the money. Also parking in belle vue is free on the side roads and only a short walk back over the footbridge .

As regular visitors to Shrewsbury and with a growing family, we are always on the look out for large family sized holiday rentals that take dogs. Finally, we hit on number 5 Marine Terrace part of Sykes Cottages Holiday Homes. It was like stepping into The Tardis. It was massive 4 king sized bedrooms 2 large bathrooms 2 sitting rooms large fully equipped kitchen. 2 outside patios one had a hot tub. Televisions in all the rooms even an X box One. Very impressed