Reef Retreat

The caravan was fine but the place itself is definitely NOT DOG FRIENDLY. And we at least expected there to be a shop on the site. We where so disappointed that we actually left to go home 2 days early. Totally Ruined our Honeymoon.

The only issue we had was the hot tub not heating so we were unable to use for two days. As soon as I reported it to reception it was fixed.

Perfect place to stay if you want a quiet relaxing holiday.

Arrival and check in was very smooth considering we were a little early the onsite staff were extremely friendly, kind, courteous and knowledgeable of the facilities and local area. We could not fault the lodge one bit, we were told the hot tub cover was heavy due to the continuous rain we've been having but after a couple of times we found an easy way to remove and replace without an issue. We have done a fair few holidays in the UK on various different sites and found this one to be a little gem, nestled alongside the beautiful Pembrokeshire coastline. At this lodge you have the peace and quiet of the countryside but close enough to go visiting various different local beaches every day, and upon returning to relaxing the hot tub to soothe aching muscles from the days activities.

Had such a lovely time, cabin was super clean, exactly how it was advertised, ... Had such a lovely time, cabin was super clean, exactly how it was advertised, had beautiful views and cant wait to come back

Not as dog friendly as advertised unfortunately, no gate on the decking to prevent dog getting out, I had to put my own barrier in place. Our patio door wouldn't lock, was unable to speak to anyone as office closed and emergency number provided was not being answered and no one phoned when I left a message, we had to prop a door under the door handle to feel safe. WiFi was also not connecting. However, caravan was spotless and the hot tub was a welcome luxury so overall experience was enjoyable.

Friendly staff who did try to be of assistance. However the Company promotional description of the Lodge in particular the location is misleading and not as we expected. There were a number of cosmetic issues with the Lodge, also a window difficult to open and patio door difficult to close and in particular to lock. This was mentioned to reception who confirmed there had been a problem with locking but had supposedly been rectified. The main TV was not working on day of arrival necessitating maintenance call out. Was eventually fixed but only after 3 days. Bedroom TV positioned in front of dressing table mirror, not above as shown in promotional photos. Furniture, only small settee and one chair, not fully furnished as shown in photos of Lodge. Welcome pack didnt have tea coffee sugar washing up liquid as was described. Did receive washing up liquid on request. Location states Lodge perched at costal village of Little Haven. Not so, Little Haven 1.8 miles drive away. To walk to Little Haven at least 45 minutes which is not recommended as walking along single track lanes with potential hazardous traffic conditions. Promotional description of property includes local bakery, farm shop and club on adjacent site serving meals. There is no actual bakery or farm shop on site. Remote contact possible by phone to order subject to availability Club only serves meals on weekend evenings. Not open during day. Having due regard to the promotional information and description, overall we were disappointed with the accommodation and in particular location which does not give us any incentive to want to return Rodney & Audrey Hall

Probably not the type of cottage we will use again. Patio door nor working, and some windows difficult to open. Unable to sit out on verandadecking as not puppy secure. 2 exit areas that he did run free from. The dog exercise area was excellent though. Site staff very friendly . Neighbours friendly too. Contained all kitchen equipment we needed.

Everything was spot on only we found it difficult to put the cover back on the ... Everything was spot on only we found it difficult to put the cover back on the hot tub as it dropped behind and we struggled with it

The property was very clean and comfortable. The only thing I would recommend is stating what coffee pods the coffee machine uses.

The lodge required some basic maintenance to bring it up to customer expectation, Sykes liaised on our behalf to feedback issues raised, but the owner was not prepared to discount the price when faults were brought to their attention, which is a poor reflection on their attitude to providing a positive customer experience. As a result we would not consider a revisit.