Shepherds Retreat

Property was falsely advertised as having WiFi. Additionally, when we got to the property, there was an ecotoilet, which was not mentioned in the advertisement its standard to mention this feature, and we had ruled out other options because they had an ecotoilet. The propertys kitchen was not clean to an appropriate standard there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big concern for me. There were cobwebs across the property, demonstrating a lack of maintenance and cleanliness. On the day, we got contacted by Sue the owner to let us know the previous guest had broken the blind in the bedroom. She stated her husband was not able to fix it, but her son would come by later on to fix it when we got to the property, it had not been fixed, which meant we had no privacy inside the hut. The other side to the privacy issue was that the property advertisement was misleading in that it used language emphasizing the privacy of the garden and hot tub, including tactical angles on the pictures, when in reality, theres another hut right across from it, so every time youre outside at the same time theres essentially no privacy. The blind in the bathroom was also not working properly. This trip was meant to be a relaxing experience to enjoy my birthday, and it just turned into a nightmare. I refused to spend my birthday in such a place, and we contacted Sykes Cottages exposing all the issues encountered. They took responsibility for the false advertisement of the WiFi and refunded us the booking fee 42. They did not take responsibility for anything else and suggested we went back to the hut so the owners could attempt to make things right. We refused to go back and in hindsight my instinct was correct. I looked at reviews on Google of their campsite Pattacott Farm Glamping and Camping where the hut is located, and there were multiple 1 star reviews alluding to police presence, knives, and domestic abuse between the owners. I wish I had checked these reviews beforehand. Funnily enough, Sue messaged me saying they had never had any issues before if you look for those reviews, you will see it's simply not true. According to Sykes Cottages, Sue refuses to offer compensation even though we only used 1 out of 3 nights out of necessity, otherwise we wouldn't even have stayed the 1st night, so we lost 311 for absolutely nothing.

Sue was there to welcome us. Everything we needed was there. We had a huge loaf of freshly cooked bread still hot , bacon & sausages left for us. Logs were provided for the fire pit and charcoal for the bbq. Views from the veranda were beautiful. Easy access to North Cornwall.