Dartmoor Valley Lodge 10

Second time we have been well stocked with games dvds books etc all free to use ... Second time we have been well stocked with games dvds books etc all free to use and everyone loved hot tub excellent value for money will deffo stay again

The photos completely misrepresented the lodge. On arrival the hot water wasn't working. When I called the number from my bookung email I spoke to a very well meaning gentleman from the cleaning company. He was helpful and very apologetic but did let slip that the owner said they would contact us to let us know about the lack of hot water. I'm still waiting for this information from the owner. A plumber was apparently booked to come the next morning. No one arrived. The helpful gentleman from the cleaning company allowed us to move to the lodge next door which is owned by the same people. We saw the plumber arrive late in the afternoon so thank goodness we moved beforehand. The general disrepair of the whole lodge was very different to the photos. I would not recommend these lodges to anyone. Sykes Cottages who we booked through were helpful throughout and the gentleman from the cleaning company was too. However the owners severely let down the whole holiday.

Had to empty dishwasher on arrival, and unhappy with the expectation that we should clean the house before departure

Reception feedback Reception on site not pleasant and not willing to help. I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said my boss told me to do so. When Ive asked either she understand the law and either she is not allowed to ask me this question she didnt bother. When Ive asked why she is not wearing one, she said my boss told me not to wear one as Im behind the window what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay haha which I didnt know from Sykes booking. Left and avoided the place. Property owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour yes! within an hour. Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely Looe charming. It was amazing stay! Id recommend 100.And owner first class as I said very supportive! Dont bother with reception and pub you dont need them to have a lovely holiday !!

The accommodation was very comfortable and spacious and felt very clean. The hot tub was lovely and the pool and gym were excellent additions to our holiday experience.

Eden Valley Lodge was perfect for us, much bigger than expected, every home comfort and very clean. Perfect location for travelling exploring Devon and Cornwall. Pub on site was great for us for a cheeky drink and food is lovely! We needed some help with the hottub and Kevin was over in no time at all and couldnt do enough to ensure our stay wasnt affected. Would definitely return and recommend

This lodge was ideal for our family holiday

Very happy with the accommodation and the quick response when we had questions. Loved the hot tub and a good central location for exploring.

Seems silly in the summer season the outdoor pool closes 5pm dead on, no flexibility considering the outdoor temperature Shop also closed 5pm. . Bar opened midweek 5pm..as a holiday complex with residents, surely open all day.

We had a lovely holiday. The accommodation had everything l can imagine to make it feel more than a home. The environment was perfect and peaceful. I will definitely be booking future holidays through Sykes Cottages.

Info booklet could be updated. My Dad was taken ill one evening and I spent 10 minutes going around in circles trying to get through to an out of ours GP. The last number in the book that I called told me to phone 111 which was what I should have done in the first instance. The bar at the Manor was lovely and we were made very welcome on all occasions.

The property is located in the reach of most attractions that are in the in the pack on arrival. The house is equipped with everything that you need. Most stores are within driving distance. The owners of the house were quick to resolve issues that we met. Would definitely stay here again.

Cobwebs everywhere, Cottage was for 8 people. We were a group of 6wasnt enough mugs for all of us. Enough of other dishes and cutlery. One very small shower. Do have a bath but not allowed to use the shower attached to it as water may leak. Tiny pool in complex